Shipping & Exchange Policy
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At Dream Lengths, we are committed to providing high-quality training and tools for professional stylists. Because we deal with both proprietary digital content and hygiene-sensitive physical products, please review our policies below.
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1. Digital Training & Ebooks
All digital products, including the Haircutting Foundations course and our ebook bundles, are delivered via instant access.
Policy:Ā Due to the immediate delivery of our intellectual property, all digital sales are final and non-refundable.
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2. Physical Goods (Mannequin Heads & Kits)
We want to ensure your tools arrive in perfect condition so you can begin your training without delay.
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Shipping Timeline:
Processing: Orders are processed within 48 business hours.
Location:Ā All physical goods ship from our headquarters in Ontario, Canada.
Tracking: You will receive a tracking number via email as soon as your order leaves our facility.
Exchange Policy:Ā In accordance with our Service Agreement, all physical goods are non-refundable. However, we offer exchanges for items that are defective or damaged upon arrival under the following conditions:
7-Day Window: You must notify us of any defects within 7 days of the delivery date.
Hygiene Standards: To be eligible for an exchange, items must be in their original, unopened packaging with all seals intact. Due to health and safety regulations, any item that has been opened or used is ineligible for exchange.
Shipping Costs:Ā The customer is responsible for shipping costs associated with returning the item to us for exchange.
Toolkit Preparaton:
If you have purchased theĀ Ultimate Practice Toolkit, you canĀ [download your Unboxing Checklist and Station Setup Guide here]. Use this to verify your professional tools upon arrival and organize your station for precision practice.
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3. How to Request an Exchange
If your item arrived damaged or defective, please follow these steps:
Email Us:Ā Contact our support team at [email protected].
Include Details:Ā Please provide your order number and a clear photo of the defect or damage.
Approval: Once our team reviews your request, we will provide instructions on where to ship your item for an exchange.
